Key Roles & Responsibilities – Service Manager | Jawa 2-Wheeler
Service Operations Management
Manage overall workshop and service centre operations.
Ensure smooth vehicle reception, service, repair, and delivery.
Maintain proper workflow and bay utilisation.
Customer Service & Satisfaction
Ensure excellent customer service and timely vehicle delivery.
Handle customer complaints and service-related escalations.
Improve customer satisfaction and retention.
Team Management
Lead and motivate service advisors, technicians, and support staff.
Monitor team productivity and work quality.
Provide technical and process guidance to the service team.
Service Quality & TAT
Ensure repairs are completed correctly and within the committed time.
Monitor first-time-right and repeat repair cases.




Maintain manufacturer service standards and safety procedures.
Revenue & Business Growth
Achieve monthly service revenue and profitability targets.
Improve labour sales, parts sales, and service package prospects.
Monitor workshop productivity and cost control.
Reporting & Coordination
Review daily, weekly, and monthly service performance.
Maintain service-related reports, KPIs, and customer feedback.
Coordinate with Parts, Sales, Warranty, and Jawa regional teams.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Service Manager Salem
🏢 Sri Lakshmi Automobiles world
📍 Salem