Study service history of the appointed customer and prepare yourself to attend the customer.
Interact with customers during reception and perform active reception as per the check sheet, record customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
Advise customers for suitable service product and required jobs to be done as per the customers’ need.
Share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
Translate the customer requirement in technical instructions with quick test and workplace data collected during reception with the help of Quality Inspector.
Exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop.
Keep on updating the vehicle status to customers during service.




Follow up with the workshop for completion of job as per promised time.
Confirm the readiness of car after visual inspection and inform customer about delivery time.
Perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.

For any query contact at +91-XXXXXXXXXX

Job Type: Full time

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Provident Fund

Education:
Diploma (Required)

Experience:
Automobile: 3 years (Preferred)

License/Certification:
4 wheeler license (Preferred)

Location:
Chandigarh, Chandigarh (Preferred)

Work Location: In person

📌 Service Advisor Chandigarh
🏢 Joshi Mercedes Benz
📍 Chandigarh