Key Responsibilities
Handle customer enquiries through phone calls, walk-ins, and other communication channels.
Follow up with customers regarding current bike enquiries, test rides, bookings, and vehicle deliveries.
Contact existing customers for service reminders, periodic maintenance, and renewal reminders.
Collect customer feedback after vehicle delivery and service visits.
Handle customer complaints professionally and coordinate with the sales and service teams for timely resolution.
Maintain customer databases, call records, and daily follow-up reports.
Improve customer satisfaction, retention, and repeat business.
Inform customers about recent models, offers, exchange schemes, and promotional activities.
Coordinate with the sales, service, insurance,



and spare parts departments to ensure a smooth customer experience.
Monitor customer satisfaction and follow up on unresolved issues.
Support customer loyalty programmes, referral activities, and customer engagement campaigns.
Prepare daily, weekly, and monthly CRM performance reports.
Contact HR: +91-XXXXXXXXXX
Experienced in Customer Handling and System work is an advantage.

Pay: ₹18,000.00 - ₹20,000.00 per month

Advantages:
Cell phone reimbursement
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Relation Manager Pudukkottai
🏢 Anaamalais Royal Enfield
📍 Pudukkottai