Core Duties and Responsibilities:
Guest Greeting and Welcome: Greet every guest warmly and professionally upon arrival, establishing a friendly first impression.
Table/Seating Coordination: Escort guests to their tables or manage waitlists, ensuring an organized flow in the dining room.
Handling Inquiries and Requests: Provide detailed information regarding menu items, daily specials, dietary accommodations (such as vegetarian or allergen options), and restaurant policies.
Managing Complaints and Service Recovery: Listen actively to guest concerns, resolve issues promptly on the floor, and escalate severe problems to the Restaurant Manager.
VIP and Special Occasion Handling: Oversee VIP reservations and coordinate personalized touches like birthday or anniversary arrangements.




Feedback Collection: Gather guest feedback during or at the end of the meal and relay insights to the management team to improve service quality.
Cross-Department Coordination: Communicate closely with the kitchen, bar, and waitstaff to relay special requests, large party pacing, or dietary requirements.
Promoting Loyalty and Upselling: Encourage guests to join loyalty programs, try upcoming events, or book repeat reservations

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Guest Relation Executive/hostess Kharar
🏢 Nirwana Group Restaurant
📍 Kharar