Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that integrate seamlessly across various systems and applications. The role requires continuous collaboration with different teams to enhance existing components and implement new features. Utilizing up-to-date development frameworks and agile methodologies, the engineer ensures that solutions are scalable, efficient, and aligned with evolving business requirements. The position demands a proactive approach to problem-solving and innovation, contributing to the overall success of software projects within the organization.

Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.




Engage with multiple teams and contribute on key decisions.
Expected to provide solutions to problems that apply across multiple teams.
Lead the design and implementation of complex software components to meet business objectives.
Mentor junior team members to foster skill development and knowledge sharing.
Coordinate cross-functional efforts to ensure alignment and timely delivery of project milestones.

Skilled & Technical Skills:
Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
Robust experience in customizing and extending ServiceNow CSM modules to meet unique business requirements.
Ability to work with APIs and integrate ServiceNow with other enterprise systems.
Familiarity with scripting languages and automation within the ServiceNow platform.
Experience in agile software development practices and continuous integration/continuous deployment pipelines.

Additional Information:
The candidate should have minimum 12 years of experience in ServiceNow Customer Service Management (CSM).
This position is based at our Kolkata office.
A 15 years full time education is required.

15 years full time education

📌 Custom Software Engineer West Bengal
🏢 Accenture
📍 West Bengal