Position: Customer Service Executive

Department: Customer Service / Administration
Location: Ahmedabad, Gujarat
Employment Type: Full time

Job Summary

We are looking for a confident and customer-focused Customer Service Executive to handle customer communication, calling, administrative activities, and day-to-day coordination. The ideal candidate should have fluent English communication skills, a professional attitude, and the ability to manage customer queries effectively.

Key Responsibilities
Handle inbound and outbound customer calls professionally and efficiently.
Communicate with customers in fluent and skilled English.
Understand customer requirements and provide appropriate information or assistance.
Follow up with customers regarding pending queries, documents, appointments, and other requirements.
Maintain accurate records of customer interactions, follow-ups, and relevant information.
Perform day-to-day administrative and coordination activities.
Assist the team with data entry, documentation, filing, and maintaining records.
Coordinate with internal teams to resolve customer queries and ensure timely responses.
Escalate complex customer issues to the appropriate department or supervisor.
Maintain a professional and positive relationship with customers.




Prepare basic reports, updates, and communication as required.
Ensure all customer and administrative tasks are completed within the required timelines.

Required Skills & Qualifications
Fluent English communication skills both verbal and written.
Positive telephone etiquette and customer-handling skills.
Previous experience in customer service, customer calling, administration, or a similar role.
Good knowledge of MS Office, particularly Excel and Word.
Strong follow-up and coordination skills.
Good organizational and time-management abilities.
Ability to multitask and manage multiple customer requests.
Professional, polite, and confident personality.
Ability to work independently as well as part of a team.

Preferred Experience
0–3 years of experience in customer service, administration, telecalling, or a related role.
Experience dealing with international/Australian customers will be an advantage.

Key Competencies
Excellent English communication
Customer service orientation
Telephone handling
Administration skills
Follow-up and coordination
Problem-solving
Attention to detail
Time management
Teamwor

📌 Customer Service Executive Ahmedabad
🏢 Saurabh Softsourcing
📍 Ahmedabad