Key Responsibilities
Conduct engaging instructor-led training (ILT) sessions for rostered batches in both English and Hindi.
Deliver training programs on
Verbal and non-verbal communication skills
Advanced communication techniques
Grammar and language proficiency
Voice modulation, pitch control, and tone neutralization
Behavioural competencies, leadership, values, and workplace effectiveness
Conduct communication-round interviews for frontline staff.
Design and develop end-to-end communication and behavioural training programs.
Create training materials, facilitator guides, verbiage content, and job aids.
Develop engaging video-based learning modules and digital learning content.
Conduct regular reviews of existing programs and implement enhancements as required.
Partner with stakeholders and cross-functional teams to conduct Training Needs Identification (TNI) and developmental needs analysis.
Design and implement learning interventions and career development programs aligned with organizational requirements.
Collaborate with relevant teams to achieve departmental goals and learning objectives.
Maintain accurate training records, reports, and performance documentation.
Ensure timely and complete documentation through the Learning Management System (LMS).




Monitor training effectiveness and recommend improvements based on feedback and business needs.
Relevant certifications in Communication Skills, Learning & Development, Behavioural Training, or Training Facilitation will be an added advantage
Demonstrates teamwork and consistently upholds Akasa values.
Willingness to travel and relocate based on business requirements.

Location: Akasa Air Learning Academy - Gurugram

Desired Qualification/certifications
Graduate in any discipline
Certifications in language skills will be preferred

Preferred relevant work experience: 6 to 10 years over experience of which minimum 2 years in communication training Skills & Knowledge
Excellent verbal and written communication skills with a robust command of English language and grammar.
Strong expertise in voice modulation, tonality, pronunciation, and accent neutralization.
Proven facilitation and presentation skills with the ability to engage diverse learner groups.
Experience in communication training delivery, coaching, and content development.
Solid stakeholder management, interpersonal skills, and proficiency in MS Office and LMS platforms

📌 Assistant Manager Communication Training Gurugram
🏢 Akasa Air
📍 Gurugram