Role & responsibilities
Execute migration activities from BMC Remedy ITSM to BMC Helix platform.
Implement and configure BMC Helix solutions including Smart IT, Digital Workplace, Discovery, and CMDB.
Design, develop, and support REST/SOAP API integrations with third-party applications.
Perform platform configuration, customization, testing, and deployment.
Validate migrated data, workflows, and integrations to ensure seamless functionality.
Troubleshoot and resolve complex production issues as Level 3 Support.
Collaborate with cross-functional teams and stakeholders during migration and implementation projects.
Prepare technical documentation, deployment guides, and support artifacts.
Work on cloud-based Helix settings using AWS/Azure, Docker, and Kubernetes.
Ensure adherence to ITIL processes and service management best practices.