Determines queue personnel needs during times of heavy call volume.
Provides schedules for contact centers to ensure maximum performance.
Forecasts daily contact and technician availability.
Monitors incoming queues and ensures technicians are available for support.
Responds to contact center routing and tool outages and other business continuity and recovery
(BCRP) events.
Monitors queue to determine appropriate resource allocation to meet service level goals.
Analyzes and escalates issues that may impact the business’
📌 Bpo Planning & Scheduling Senior Associate Chennai (India)
🏢 NTT Data
📍 India
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