Job Summary

We are looking for a detail-oriented, customer-focused CRM Executive to manage inbound inquiries and drive conversions for bookings and experience packages. This role is key to handling high-volume leads generated from walk-ins, calls, WhatsApp, and digital channels, especially given Brigade Road’s fast-paced footfall.

The ideal candidate has experience in inbound calling or inside sales, is comfortable working with CRM and IVR systems, and understands the urgency and service mindset required in hospitality and entertainment businesses.

Key Responsibilities

● Handle inbound calls, WhatsApp messages, and online inquiries from potential guests

● Engage leads by understanding requirements and recommending relevant packages,

offers, and experiences

● Convert inquiries into confirmed bookings through timely follow-ups

● Accurately record and manage customer data in CRM systems and Excel / Google

Sheets

● Track lead status, follow-ups, and booking progress within the CRM

● Coordinate with sales, marketing, and operations teams to ensure smooth closures and guest readiness

● Maintain up-to-date records of calls, conversions,



preferences, and customer notes

● Operate IVR and CRM platforms for call routing, tracking, and documentation

● Identify recurring customer questions or booking challenges and escalate insights

● Meet defined daily and weekly KPIs for lead response time and conversion

Requirements

● Minimum 1 year experience in inbound calling, inside sales, or customer engagement

● Prior experience selling packages, experiences, events, or hospitality offerings preferred

● Proficiency in Excel and/or Google Sheets

● Familiarity with CRM tools, IVR systems, and sales support platforms

● Solid verbal and written communication skills

● Ability to manage multiple customer conversations simultaneously

● Customer-first mindset with attention to detail

● Background in hospitality, nightlife, entertainment, or events is a robust plus

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

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