:
Coordinate field support activities and daily IT operations.
Monitor and track incidents, service requests, and tickets.
Provide basic troubleshooting for hardware, software, network, and peripheral issues.
Coordinate with field engineers, service desk, and internal IT teams.
Ensure tickets are resolved within defined SLA/TAT.
Maintain support records, reports, and asset information.
Escalate unresolved or critical issues to the appropriate technical team.
Follow standard SOPs, escalation matrix, and ITSM processes.
Support installation, replacement, configuration, and maintenance of IT devices.
Provide regular status updates to users and stakeholders.

Positive to Have:
Knowledge of Windows, desktop/laptop troubleshooting, printers, and networking.
Knowledge of Active Directory / Office 365.
Experience with ServiceNow or any ITSM tool.
Valuable communication and coordination skills.
Basic knowledge of SLA, ticketing, and escalation processes.

📌 Central Field Support Lead Navi Mumbai
🏢 SVN SYSTECH INDIA PRIVATE
📍 Navi Mumbai