Job Role &
Responsibilities:
Inbound &
Outbound Calls:

Answer incoming patient inquiries and make outbound calls for appointment confirmations, follow-ups, and feedback.
Appointment Scheduling: Book, reschedule, or cancel doctor consultations, diagnostic tests, and health check-ups. [1]
Information Provision: Share accurate details regarding hospital services, doctor availability, room categories, OPD timings, and estimated costs.
Patient Support &
Guidance:

Handle patient grievances, resolve basic service issues, and route complex medical queries to the respective departments or duty doctors.
Data &
CRM Management:

Log patient details, interactions, and call outcomes accurately into the Hospital Management System (HMS) or CRM software.
Quality &
Targets:

Maintain required service-level metrics, average handle times and adherence to patient confidentiality and privacy guidelines.

Work Location: In person

📌 Call Center Executive Ramapuram
🏢 SRM PRIME HOSPITAL
📍 Ramapuram