Job Title: Hotel Booking & Customer Support Executive

Job Category: Hotel Operations / Customer Support / Reservations

Job Summary

We are looking for a customer-oriented and detail-focused Hotel Booking & Customer Support Executive to manage hotel reservations and provide excellent customer service. The ideal candidate should have strong communication skills, a customer-first approach, and familiarity with hotel booking platforms or hotel reservation software.

Key Responsibilities
Handle customer queries related to hotel bookings, room availability, rates, and reservations.
Manage new bookings, booking modifications, cancellations, and special requests.
Assist customers with booking confirmations and reservation-related issues.
Communicate with hotels, guests, and internal teams to ensure smooth booking operations.
Handle customer inquiries through phone calls, emails, and chat.
Maintain accurate booking records and update reservation details in the system.
Resolve customer complaints professionally and ensure a positive customer experience.
Use hotel booking platforms, reservation systems, PMS software, or channel management tools.
Follow up on pending reservations and coordinate with relevant teams when required.

Required Skills & Qualifications




Excellent verbal and written communication skills.
Good customer service and problem-solving abilities.
Familiarity with hotel booking platforms or hotel reservation software.
Basic computer knowledge and proficiency in email and data entry.
Ability to manage multiple customer queries accurately.
Strong attention to detail and a customer-focused attitude.
Previous experience in hotel reservations, travel booking, hospitality, or customer support will be preferred.

Preferred Experience
Experience with hotel PMS software such as OPERA, IDS Next, eZee Absolute, or Hotelogix.
Experience with online travel platforms such as Booking.com, Expedia, Agoda, or MakeMyTrip.
Experience handling booking changes, cancellations, refunds, and guest queries.

Ideal Candidate: Someone with good communication skills, a skilled attitude, and the ability to manage hotel bookings while providing a smooth and reliable customer experience. Interested candidates can apply with their updated CV.

Pay: ₹10,000.00 - ₹30,000.00 per month

Perks
Cell phone reimbursement
Adaptable schedule
Work from home

Work Location: Hybrid remote in Noida, Uttar Pradesh

📌 Customer Support In Hotel Operation Noida
🏢 Paytm
📍 Noida