13 Oct
|
Wipro
|
Navi Mumbai
Role & responsibilities
Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
📌 Customer Support Voice Hr Radha Navi Mumbai
🏢 Wipro
📍 Navi Mumbai