Rmak Solutions is a leading digital marketing company committed to helping businesses achieve higher ROI through creative strategies. We specialize in web design, mobile app development, SEO, Social Media Optimization, Google Ads, and other digital marketing services. Our approach focuses on creating robust customer connections and driving sales growth for a better tomorrow. With tailored solutions, we assist businesses in scaling to new heights and building trustworthy brands.
Role Description
This is a full-time on-site role for a Customer Service Executive based in the Mohali district.
The Customer Service
Executive will manage day-to-day customer support activities, ensuring customer satisfaction and addressing client inquiries.
Responsibilities include resolving issues efficiently, maintaining skilled communication,
and contributing to the overall enhancement of the customer experience. The role involves actively collaborating with internal teams to improve service quality and client relationships.
Qualifications
Strong Interpersonal Skills to build and maintain client relationships
Experience in Customer Satisfaction and Customer Support
Knowledge of Customer Service and Customer Service Management principles
Effective communication skills and the ability to resolve issues in a timely manner
Ability to work in a fast-paced, client-focused environment
Familiarity with CRM tools and systems is advantageous
Minimum high school diploma or equivalent; additional customer service training is a plus