: CRM After-Sales & Collections

Industry: Real Estate Developer | Location: Gurgaon

About the Role

We are seeking an experienced CRM skilled to manage post-sales customer relationships, documentation, payment collections, customer escalations, and possession handovers.

Key Responsibilities
Manage customer relationships from booking to possession and post-possession support.
Handle BBA, allotment letters, demand letters, receipts, sale deeds, and possession documentation.
Track payment schedules, follow up on overdue payments, and achieve collection targets.
Ensure RERA compliance, accurate documentation, and updated CRM/ERP records.
Coordinate with Sales, Finance, Legal, and Projects teams for timely issue resolution and handovers.
Prepare collection MIS, overdue ageing reports, and customer account statements.

Mandatory Requirements
3-8years of CRM experience with a real estate developer/builder firm (mandatory).




Hands-on experience in after-sales documentation and real estate collections.
Knowledge of RERA, registration processes, and real estate payment cycles.
Proficiency in CRM/ERP tools and MS Excel.
Robust communication, customer handling, and escalation management skills.

Preferred Qualifications Graduate in Business/Commerce or related field; MBA/PGDM preferred.

Key KPIs

Collection efficiency, documentation accuracy, customer satisfaction, query resolution TAT, and timely possession handover.

What We Offer

Market-competitive salary, performance-based incentives, and career growth opportunities.

How to Apply

Interested candidates meeting the mandatory criteria may share their updated resume on the job post.

📌 Crm Gurugram
🏢 Shree Vardhman Group
📍 Gurugram