ct Coordination
Provide customers with timely updates regarding site surveys, material delivery, installation schedules, and project completion.
Coordinate with the Sales, Operations, and Project teams to resolve customer queries and delays.
Follow up on pending documents, KSEB-related procedures, bank loan applications, and payment updates, wherever applicable.
Ensure customers receive explicit information about the progress of their solar projects.
Escalate installation delays or unresolved customer concerns to the concerned department head.

D.

Complaint

Handling and Customer Support
Receive, record, and track customer complaints and service requests.
Coordinate with the Service Team and technical personnel to ensure timely resolution.
Follow up on pending complaints until closure and keep customers informed of progress.
Escalate critical or repeated complaints to the reporting manager.
Maintain records of complaints, resolutions, and customer feedback.

E. Documentation and Reporting
Maintain updated customer databases, lead records, follow-up reports, and communication histories.
Ensure customer documents are collected and forwarded to the concerned departments.
Prepare daily follow-up reports and monthly customer relationship reports.
Maintain records of customer feedback,



complaints, conversions, and pending activities.
Ensure all customer information is recorded accurately in the company’s designated system.
Key Performance Indicators (KPIs)
Timely follow-up of assigned leads and customers.
Lead-to-customer conversion rate.
Customer satisfaction and feedback scores.
Number of customer complaints resolved within the prescribed timeline.
Timely updates regarding installation and project progress.
Accuracy and completeness of customer records.
Follow-up completion rate and reduction in missed customer commitments.
Achievement of assigned monthly targets.
Qualifications and Experience
Graduate in any discipline; candidates with business administration or marketing qualifications are preferred.
1–3 years of experience in customer relations, customer support, telecalling, or sales coordination is preferred.
Experience in the solar, electrical, or renewable energy industry will be an advantage.
Freshers with robust communication and customer-handling skills may also be considered.

Pay: ₹15,000.00 - ₹18,000.00 per month

Advantages
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Kozhikode
🏢 Sunsenz by Moopens Energy Solutions
📍 Kozhikode