MANDATORY REQUIREMENTS
Experience in sales, inside sales, customer success, business development or customer-facing roles.
Excellent communication and phone/WhatsApp selling skills and solid follow-up and relationship-building abilities.
Proactive, self-motivated and comfortable with minimal supervision.
Willing to work from the Mumbai office and at centres/events, including some evenings and weekends.

ABOUT THE CLIENT

Our client is a premium sports, fitness, wellness and community brand operating across Mumbai, Pune, Bengaluru and Delhi. Its ecosystem includes Padel, Pickleball, Academies, Pilates, HYROX, Kids & Women’s programs, tournaments, events and recovery services.

JOB ROLES & RESPONSIBILITIES
Own the complete customer journey from lead generation to conversion, payment and onboarding.
Handle inbound leads through WhatsApp, calls, Instagram, referrals and events.
Follow up with leads, understand their requirements and recommend the right product.
Drive outbound sales through dormant leads, referrals, corporate outreach and events.




Build customer relationships and drive retention, upselling and cross-selling.
Track conversion, response time, revenue per lead and other sales metrics.
Improve sales scripts, follow-up processes and customer acquisition strategies.
Participate in tournaments and events to generate recent customers.

QUALIFICATION & EXPERIENCE
Bachelor’s degree in any discipline
1–3 years of experience. Open to early-career candidates who can be groomed into a future leader
Preferred backgrounds could be sports, fitness, hospitality, consumer startups, D2C, consumer internet, inside sales, customer success, events, premium retail, or edtech.
Candidates with solid communication, ownership, and execution skills will be preferred over qualification alone

OTHER DETAILS

Reporting To: Founder

Industry Target: D2C and Sports

Work Model Arrangement: Onsite

📌 Customer Relationship Management Specialist Mumbai (India)
🏢 SKS Enterpprises - Human Resource Planning and Management
📍 India