13 Oct
|
AXORA
|
Bengaluru
We are looking for candidates with valuable verbal communication and customer-handling skills who can assist customers professionally and provide effective solutions.
Key Responsibilities
Handle inbound customer enquiries and provide appropriate solutions.
Understand customer concerns and resolve queries professionally.
Use computer-based tools to review account information and provide accurate assistance.
Maintain records of customer interactions and actions taken.
Escalate complex issues to the appropriate team when required.
Follow quality standards and process guidelines.
Maintain professionalism while handling customer interactions.
Eligibility Criteria
Undergraduates and graduates can apply.
Freshers and candidates with relevant experience can apply.
Candidates with customer service or voice process experience are welcome.
Positive verbal communication and customer-handling skills are required.
Basic computer knowledge and working knowledge of MS Office are preferred.
Candidates must have a typing speed of at least 20 WPM with 80% accuracy.
Candidates must be comfortable working from the office in Electronic City, Bengaluru.
Working in rotational shifts is compulsory. Candidates must be comfortable working in both day and night shifts.
Selection Process
HR Screening
Typing Test
SVAR Assessment (minimum score of 60)
Operations Interview
HR Discussion and Offer
Pay: ₹310,000.00 - ₹550,000.00 per year
Advantages
Food provided
Work Location: On the road
📌 Customer Support Associate Bengaluru
🏢 AXORA
📍 Bengaluru