Customer Support
Answer inbound customer calls promptly and professionally.
Answer abandoned (missed calls) customer calls promptly and professionally.
Provide accurate information about products, services, policies.
Complaint Handling
Address customer complaints and concerns in a skilled and courteous manner.
Work towards resolving issues to the satisfaction of the customer while adhering to company
policies.
Case Registration
For UW/AMC Assets, Case to be Registered in CRM after verifying the Customer / Asset
Information
For PCB Assets inform customer for Visiting charges, upon approval Create Case and PCB Quote,
after Approval of charges close the Quote as Approved
Transfer the case to respective Revenue SPOC.
📌 Customer Support Executive Chennai (India)
🏢 CIEL HR
📍 India