Bengaluru | Full-time | HSR Layout, Bengaluru

Gramiyaa was born from a straightforward belief: valuable food should do more than just fill you up. It should make you feel positive. That’s why we make oils the right way: clean, traceable, and fresh. And we need your help to take Gramiyaa oils to more kitchens.

About the Job:

You'll own end-to-end order fulfilment for our B2C orders and handle the logistics for our B2B orders, from the moment an order comes in to the moment it's delivered and the POD is back.

Responsibilities:
Process and track Shopify orders from receipt to delivery, and keep pending, delayed, cancelled and delivered orders under control
Keep order details, quantities and addresses accurate
Work with the warehouse to dispatch on time
Plan B2B shipments and pick transporters and couriers based on size, destination, cost and timelines
Track every shipment and chase delays, failed deliveries and pending PODs until they're closed
Keep customers updated on delivery schedules and shipment status
Keep invoices,



delivery challans and PODs in order for every B2B shipment
Coordinate across sales, warehouse, accounts and logistics, and handle escalations
Send daily dispatch and delivery status reports
Maintain records of freight costs, shipments and transporter performance, compare transporters, and find ways to cut cost and speed up delivery

What We’re Looking For:
2 to 3 years in logistics, order fulfilment or supply chain operations
B2B logistics experience (preferred)
Hands-on Shopify order management (strongly preferred)
Good grip on shipment tracking and transporter coordination
Solid Excel or Google Sheets skills
Fluent Hindi and English (mandatory)
Strong problem-solving and communication skills
Organised and proactive, with the discipline to follow up relentlessly and manage many orders at once in a fast-paced setup
D2C, FMCG or food experience is a plus

📌 Delivery Operations Associate Bengaluru
🏢 Gramiyaa
📍 Bengaluru