We are looking for a friendly, qualified, and customer-focused Customer Support Executive to handle customer queries, provide timely assistance, resolve complaints, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and a service-oriented approach.

Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Respond to customer questions regarding services, products, appointments, orders, and payments.
Resolve customer complaints and issues professionally and within the required timeframe.
Schedule, confirm, reschedule, and follow up on customer appointments.
Maintain accurate records of customer interactions and feedback.
Follow up with customers to ensure satisfaction and encourage repeat visits/orders.
Coordinate with salon, wellness, sales, and operations teams to resolve customer concerns.
Handle product/service-related queries and provide appropriate information.
Escalate complex issues to the concerned department or manager when required.
Maintain a positive and qualified relationship with customers.
Prepare basic reports related to customer queries, complaints, follow-ups, and resolutions.




Ensure company customer service standards and policies are followed.

Required Skills & Qualifications
Graduate or equivalent qualification preferred.
1–3 years of experience in customer support, telecalling, hospitality, salon, wellness, or e-commerce preferred.
Excellent verbal and written communication skills.
Good knowledge of Hindi and English; Punjabi would be an advantage.
Solid interpersonal and problem-solving skills.
Basic computer knowledge and familiarity with MS Office, WhatsApp, and CRM systems.
Ability to handle multiple customer queries efficiently.
Patient, polite, confident, and customer-oriented personality.

Key Competencies
Customer Service
Communication Skills
Problem Solving
Follow-up & Coordination
Complaint Handling
Time Management
Teamwork
Professionalism

Performance Indicators
Customer satisfaction and feedback
Response and resolution time
Appointment/order follow-up efficiency
Complaint resolution rate
Customer retention and repeat visits/orders
Accuracy of customer records

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive Gurugram
🏢 Woxa
📍 Gurugram