Greet and welcome guests in a warm and skilled manner.
Assist with check-in and check-out procedures.
Handle guest enquiries regarding rooms, hotel facilities, restaurant, banquet services, and other hotel services.
Answer and transfer telephone calls professionally.
Assist guests with luggage and other basic requirements when necessary.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments for guest requests.
Maintain accurate guest records and update relevant information in the hotel system.
Assist in handling room reservations and guest requests.
Receive and relay guest messages accurately.
Handle guest complaints politely and report reliable issues to the Front Office Manager.
Ensure the reception area is clean, organized, and presentable at all times.
Assist in maintaining proper documentation and front office records.
Follow hotel SOPs, grooming standards, and guest service procedures.
Maintain confidentiality of guest information.
Support the Front Office team during busy periods, events, and peak hours.
Perform any other duties assigned by the Front Office Manager or Management.

Pay: ₹10,000.00 - ₹16,000.00 per month

Perks
Food provided

Work Location: In person

📌 Front Office Assistant Kannur (India)
🏢 BENALE INTERNATIONAL
📍 India