Key Responsibilities:

People Management
Provide effective support to the team to enable them to provide effective and productive services.
Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.

Financial Management
Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management
Ensure quality and appropriateness of customer service provided.
To maintain Front Office logbook and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, qualified and friendly check-in and check-out
Ensure quality in all aspects of the job.
Carry out other duties which naturally fall within the reasonable expectations of

the post.
Adhere to the Procedures & Standards Manual.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by Management.

Preferred candidate profile

📌 Front Office Assistant North Goa
🏢 Viiking Beverages
📍 North Goa