Welcome and greet guests in a friendly and skilled manner.
Handle guest check-in and check-out procedures efficiently.
Verify guest details and complete registration formalities.
Manage room assignments and coordinate with the Housekeeping department regarding room status.
Handle guest reservations, modifications, cancellations, and inquiries.
Provide information about hotel facilities, services, room types, and local attractions.
Answer telephone calls, emails, and guest requests promptly.
Handle guest complaints and concerns professionally and escalate them to the supervisor or manager when required.
Process guest payments, prepare bills, and maintain accurate records.
Handle cash, credit/debit card transactions, and other approved payment methods.
Maintain guest profiles and update information in the hotel Property Management System (PMS).
Coordinate with Housekeeping, F&B;, Engineering, Security,



and other departments to fulfill guest requirements.
Maintain accurate records of room occupancy, arrivals, departures, and special requests.
Assist with wake-up calls, luggage arrangements, transportation, and other guest services.
Maintain confidentiality of guest information and hotel records.
Follow hotel standards, policies, and procedures related to guest service, safety, and security.
Promote hotel facilities, services, and applicable offers to guests.
Maintain a clean, organized, and qualified front desk area.
Perform shift handovers and communicate significant guest information to the next shift.

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Front Office Associate Ghaziabad
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad