Key Responsibilities
Home Care Operations
Manage daily home-care operations and service delivery.
Ensure timely deployment of caregivers, nurses, and other healthcare staff.
Handle shift planning, replacements, attendance, and emergency staffing.
Monitor service continuity for clients requiring 12-hour or 24-hour care.
Caregiver & Nursing Management
Recruit and coordinate with HR for caregiver and nurse requirements.
Ensure staff are trained in personal care, hygiene, patient handling, and safety.
Monitor staff performance, discipline, attendance, and retention.
Ensure caregivers follow care plans and medication-reminder instructions.
Client & Family Coordination
Understand client and family requirements before starting services.
Conduct regular client follow-ups and satisfaction checks.
Resolve complaints, service issues, and caregiver-related concerns.
Coordinate with doctors, nurses, physiotherapists, and other healthcare specialists.
Quality & Compliance




Ensure adherence to organizational policies and care standards.
Monitor incidents, falls, medication-related concerns, and client safety.
Maintain client records, care plans, staff deployment records, and incident reports.
Ensure appropriate escalation of medical emergencies.
Business & Financial Management
Monitor home-care revenue, billing, collections, and outstanding payments.
Control operational costs and optimize caregiver deployment.
Coordinate with the sales team for recent admissions and service extensions.
Support business growth, client retention, and referral development.
Reporting & Performance Monitoring
Prepare daily, weekly, and monthly operational reports.
Track service utilization, caregiver availability, complaints, and client satisfaction.
Review performance against targets and implement corrective actions.

📌 Homecare Operations Manager Bengaluru
🏢 Athulya Assisted Living
📍 Bengaluru