Role & responsibilities
Lead and manage the optometry department across all retail locations, including hiring,

training, and mentoring optometrists and support staff.
Develop and implement quality assurance protocols and standards to ensure

consistency and accuracy of eyetests across the country
Foster a collaborative and positive work workplace that promotes skilled growth

and development.
Oversee the delivery of optometric services, including comprehensive eye exams, and

contact lens fittings.
Ensure compliance with all regulatory and accreditation requirements.
Monitor financial performance, optimize resource allocation, and identify opportunities

for cost savings.
Implement evidence-based practices and stay current with advancements in optometry

by driving the optometry SME team
Maintain a customer-centered approach, ensuring that all customers receive

personalized and compassionate care.
Address complex or escalated customer cases and ensure customer satisfaction and

implement improvements based on feedback.




Collaborate with other departments and leadership to align the optometry services with

the overall goals of the organization.
Enable ongoing education and training to the optometry team to ensure continuous

professional development via the Optometry SME
Represent the organization in skilled associations and at industry conferences.
Build relationships with optometry colleges, healthcare providers, and other

stakeholders.

Preferred candidate profile
Minimum 10 years of experience in Operations ,
Minimum 3 years Quality Assurance / Process improvements
Must have experience of leading large teams of up to 500 people and more
Preferred Top tier MBA ,
Preferred Six sigma black belt
Solid analytical and a deep dive skills
Excellent leadership, communication, and interpersonal skills.
Proven ability to develop and implement clinical protocols and standards.
Strategic thinker with strong business acumen and financial management skills.
Experience in a retail setting is highly desirable

📌 Head Of Professional Services Gurugram
🏢 Lenskart
📍 Gurugram