Act as the primary contact for customers across HPs social media platforms, responding to technical and product-related queries.
Provide support and resolve both straightforward and complex technical issues related to HP consumer products, maintaining a customer-centric focus.
Engage positively with HP customers and partners, articulating the benefits of HP products and services.
Utilize logical, methodical approaches to troubleshoot and resolve issues with HP printers, PCs, tablets, and connected services.
Offer troubleshooting for a wide range of technical issues across hardware, networking (LAN/WLAN), and software (Windows, macOS, iOS, Android).
Provide explicit, step-by-step technical guidance in an easily understandable manner, ensuring customers are satisfied with resolutions.




Engage customers on Social Community and social platforms, representing HPs brand voice and tone consistently.
Proactively identify emerging customer issues and escalate where necessary, while also addressing public sentiment about HP products.
Stay up to date with recent HP products and services, including mobile printing technologies, HP Connected, e-Print, Instant Ink, and related apps.
Share insights with internal teams to improve customer support processes and product development.
Recognize sales opportunities during customer interactions and work to generate leads.

📌 International Voice Process Executive Bengaluru
🏢 Joulestowatts
📍 Bengaluru