He/she is required to manage the following tasks (list is inclusive but not exhaustive).
Scheduling
To monitor day to day real time scheduling including emergency cases
To monitor planned and unplanned cancellations.
To recommend, implement and monitor methods to for operational optimization.
To maintain internal department records and data for monthly management department performance review.
Patient Management
To ensure smooth patient flow
To ensure timely dispatch of all reports.
To handle all patient complaints that may arise in the department keeping the management in loop of all details at all times.
To ensure patient safety and compliance to hospital protocols.
Fiscal Control
To ensure complete correct and transparent billing on same day as procedure.
To maintain strict stock control including random audits.
To periodically audit all department expenditures and suggest ways to optimize same.
To ensure periodic equipment maintenance to minimize unplanned downtimes.
To recommend,
implement and monitor methods to achieve cost optimization without impacting patient care delivery standards.
Ensuring complete statutory compliances.
Manpower Management
To prepare monthly duty rota of all reportees.
To ensure timely and prompt availability of staff round the clock.
To monitor overtime payments and recommend manpower structure to minimize overtime payments.
In addition ,He/ she may be required to do any tasks over and above those detailed above, as and when assigned by the Hospital Authorities.
Preferred candidate profile
Key Skills
Minimum Operational Experience -2 years
Patient first, patient centric approach.
Affable, approachable with pleasant demeanor .Demonstrate empathy and efficiency in resolving patient concerns.
Solid communication skills are a must.
Ability to facilitate and lead groups.
Availability beyond working hours