Office Administrator Assistant & Telecaller

Overview

Manage front-office operations, engage prospective students through inbound and outbound calls, assist with lead follow-ups, and support daily academic administrative workflows.

Key Responsibilities
Connect with prospective students and parents via inbound and outbound calls to explain course details, qualify leads, and guide them through the admissions pipeline.
Maintain accurately updated student databases, call logs, lead tracking sheets, and follow-up reports.
Perform regular follow-ups with warm leads to schedule campus visits and drive enrollment targets.
Support daily office administration, including email communications, document verification, record maintenance, and courier/dispatch activities.
Ensure strict adherence to institute SOPs and coordinate with internal teams for smooth daily operations.

Qualifications & Experience
Experience: 0–2 years in telecalling, front-office operations,



or office administration (Freshers with robust communication skills are welcome; employment is finalized upon successful completion of a 5-day training period).
Education: Bachelor’s degree in any discipline (Higher Secondary with relevant experience considered).
Background: Prior experience in academic administration, vocational education, or inside sales is a plus.

Key Skills
Exceptional verbal communication, active listening, and empathetic telephone etiquette with robust objection-handling skills.
Proficiency in MS Office (especially Microsoft Excel) and systematic data management.
High attention to detail, strong multi-tasking capabilities, and positive organizational skills.

Job Type: Full Time | Mode: Offline (In-Person) Pay: ₹10,000.00 - ₹15,000.00 per month

Education
Bachelor's (Preferred)

Experience:
total work: 2 years (Preferred)

Work Location: In person

📌 Office Assistant Kollam
🏢 Wilfreeda's Language Centre
📍 Kollam