Key Responsibilities -:
Manage daily operations of diagnostic centres, including patient services, sample collection, and reporting coordination.
Ensure smooth functioning of centre activities and timely resolution of operational issues.
Manage manpower planning, staff scheduling, attendance, and productivity.
Monitor revenue, operational expenses, centre performance, and business targets.
Ensure high standards of patient experience, service quality, and turnaround time (TAT).
Coordinate with laboratory, Sales, HR, finance, and central operations teams.
Monitor inventory, consumables, equipment availability, and vendor coordination.
Ensure compliance with company policies, quality standards, safety protocols, and applicable regulatory requirements.
Handle patient complaints, feedback, and escalations effectively.
Prepare daily, weekly, and monthly operational reports and performance dashboards.

Required Qualifications &





Experience -:
Graduate in any discipline; MBA in Healthcare / Hospital Management will be an added advantage.
Relevant experience in diagnostic centres, pathology laboratories, radiology centres, or healthcare operations.
Experience in team handling, manpower management, vendor coordination, and operational reporting.
Solid communication, leadership, problem-solving, and decision-making skills.
Valuable knowledge of MS Excel and operational MIS reporting.

Preferred Candidate Profile -:
Ability to manage multiple centres or a high-volume diagnostic centre.
Robust focus on operational efficiency, patient satisfaction, and business performance.
Experience in cost control, process improvement, and team productivity.

📌 Operations Manager Gwalior
🏢 Krsnaa Diagnostics
📍 Gwalior