Order Management AND Customer Support Executive

Studio Covers | Ecotech 6, Kasna, Greater Noida (On-site, Full time)

20 minutes by vehicle from Pari Chowk

About us

Studio Covers is a home furnishings brand. We make our products in-house and sell them through our website and Myntra.

The role

You’ll keep orders moving from the moment they’re placed to the moment they’re delivered. You’ll also be the first point of contact for customers who need help.

What you’ll do
Process and track daily orders on Shopify and Myntra
Keep order sheets and dispatch records accurate
Coordinate with courier partners and resolve delays
Handle returns, exchanges and cancellations
Answer customer queries on WhatsApp, email and calls
Escalate complex issues to seniors with explicit notes

You should have
1+ year of Shopify order management (Myntra or marketplace experience preferred)
Valuable Excel/Google Sheets skills
Clear, polite written and spoken English
Strong attention to detail and the ability to juggle several orders at once

Salary: ₹15,000 to ₹24,000 per month, based on experience Pay: ₹15,000.00 - ₹24,000.00 per month

Work Location: In person

📌 Order Management And Customer Support Executive Greater Noida
🏢 Studio Covers
📍 Greater Noida