Key Responsibilities
WMS and SCM Modules Functional & Operational Support
Provide day-to-day support for Oracle WMS and SCM modules.
Analyze, troubleshoot, and resolve production support issues within agreed SLAs.
Work closely with Planning, Procurement, Manufacturing, Warehouse, and Operations teams to address business requirements and system issues.
Review Oracle application setups, configurations, and workbench parameters to ensure process effectiveness.
Monitor system transactions and proactively identify operational issues.
Perform root cause analysis and recommend corrective actions to prevent recurring issues.
Continuous Improvement
Support process improvements and system optimization initiatives.
Collaborate with business stakeholders to improve supply chain execution and data quality.
Assist in testing, validation, and deployment of system enhancements and fixes.
Develop support documentation, knowledge articles, and standard operating procedures.
Required Qualifications
Bachelor's Degree in Engineering, Computer Science, Information Technology, or Master of Computer Applications (MCA).
5 to 8 years of experience in Oracle EBS R12 SCM Production Support.