Role: Reservation Manager – ISD Industry: Hotel/Resort/Hospitality Experience: 3–6 years in Reservations/Hotel Operations
Key Responsibilities
Manage daily reservation operations and supervise the reservation team.
Handle incoming and outgoing reservation calls and guest inquiries.
Manage room bookings, cancellations, modifications, and special requests.
Coordinate with the Front Office, Sales, and OTA teams for room availability.
Maintain accurate reservation records and booking details.
Monitor room inventory, rates, occupancy, and booking status.
Handle guest queries and resolve reservation-related issues.
Ensure timely confirmation of bookings and follow-ups.
Manage reservation channels and online booking platforms.
Monitor team performance and ensure quality guest service.
Prepare daily, weekly, and monthly reservation reports.
Ensure compliance with hotel policies and reservation procedures.
Support revenue generation through effective booking management.
Required Skills:
Strong knowledge of hotel reservation operations.
Valuable communication and telephone-handling skills.
Knowledge of PMS, CRS, and OTA platforms.
Understanding of room rates, availability, and occupancy.
Team management and coordination skills.
Positive knowledge of MS Excel and reporting.
Strong problem-solving and customer-handling abilities.
Attention to detail and organizational skills.
Pay: ₹25,000.00 - ₹35,000.00 per month
Advantages
Provident Fund
Work Location: In person
📌 Reservation Manager: Ids Igatpuri (India)
🏢 Care Plus Facility Private
📍 India
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