Senior Executive – Dispatch Coordinator (ATM Operations)

Hindi Mandatory please don't apply if doesn't know to speak hindi

Senior Executive – Dispatch Coordinator is responsible for managing ATM complaint calls, coordinating service activities, and dispatching spare parts to ensure timely resolution of technical issues and minimal ATM downtime.

Key Responsibilities
Receive and log ATM complaint calls from clients / monitoring team.
Coordinate with field engineers for complaint assignment and resolution.
Dispatch ATM spare parts as per fault requirement.
Track spare parts movement and maintain dispatch records.
Ensure timely delivery of parts to field engineers / service locations.
Monitor complaint status and follow up for closure within SLA.
Maintain daily, weekly, and monthly dispatch & complaint reports.
Coordinate with inventory/store team for parts availability.
Escalate critical issues to management when required.




Maintain proper documentation of service and dispatch activities.

Key Skills Required​
Good coordination and communication skills.
Solid knowledge of spare parts and basic electronic or related components.
Ability to manage multiple complaints simultaneously.
Knowledge of inventory and dispatch processes.
Basic MS Excel / reporting skills.
Problem-solving and time management skills.

Educational Qualification
Bachelor’s Degree Mandatory without Backlags.

Experience
3–5 years of experience in service coordination / dispatch / logistics support.
Experience in managing field service operations preferred.

Job Type: Full time Pay: ₹30,000.00 - ₹35,000.00 per month

Perks
Health insurance
Provident Fund

Work Location: In person

📌 Senior Executive – Dispatch Coordinator Madhavaram
🏢 HPY Private
📍 Madhavaram