Job Purpose:

The incumbent is responsible for the vendor liaising and partner development Partner billing and relationship management & Managing relationships with customers and vendors to build the brand and the business.

Roles & Responsibilities:
End to End Partner management and governance
Developing current partners to enhance companys capabilities/footprints and maintaining GPs
Highest weightage KPI
Partner billing and relationship management
Manage relationships with customers and vendors to build the brand and the business.
Campaign and manage new partners to create stronger partnerships.
Build the organizational network through targeted outreach and strong partner planning.
Liaise with partners to solve issues
Analyze and report on partner initiatives, forecast for strategic changes and report on key Metrics.

Skills & Abilities:
Candidate should have good understanding of Desk side desktop Management, maintenance, deployment, and vendor management.
Should have very strong written and oral communication skills
Flexibility with respect to time client deliverables need to be met with a Can-do attitude Ability to provide consistent,



excellent customer support to entire staff, representing a variety of personalities and management levels
A significant travel is expected on the job hence should be willing to work in such a role
Vendor P&L; Understanding
Well versed of desktop technologies and support models (like dedicated FTEs, Dispatch support, scheduled visits etc.)
Well versed of server, network, and telephony equipment to plan and calculate proper sparing for hardware maintenance. Dell/HP/Major OEMs certified prepared
All candidates would be expected to have a valuable understanding of IT Infrastructure, Contract and Vendor Management.
Experience of managing and leading a geographically and culturally diverse setup

Years of Experience: 7 + years of experience in vendor liaising and partner development.

Professional Certification:
Preferred ITIL Certified
Ide/ PMI skilled will be preferred

Educational Qualification: Bachelors degree in IT/ Engineering/MBA or other management qualification from reputed institutes

📌 Senior Manager Procurement New Delhi
🏢 Total IT Consult
📍 New Delhi