Job Profile :
Work Location : Pune / Noida / Hyderabad
Process: Customer Support (BFSI / Search Engine)
Designation: SME / SPE (Individual Contributor)
CTC Max.: 7 LPA + NSA (Expect 30% Hike on Current Salary).
Shift timings: Rotational Night Shifts Versatile

Mandatory Experience: -
Must have Min. 1yr+ in Customer Service from International Voice process
Qualification: Any Graduate / Post Graduate

Eligibility

SPE Level : Must have Min. 1yrs+ in Customer Service from International BPO Voice Process Experience.

SME Level (Pune / Noida Only) : Must have Min. 4yrs+ in Customer Service with 1yr+ as SME / Expert / Process Specialist / Lead from International BPO Voice Process Experience.

:

For Blended processes (Outbound Call and Task Processing):

• Consistently maintains a level of accuracy in accordance with the established standards
Consistently maintains a level of production in accordance with the established standards




Consistently maintains personal cycle time results in accordance with established standards to support unit and department results
Responsible for managing inbound and outbound calls from the end customer of Nationwide
Assists with booking of premium in support of meeting department and company premium goals
Responsible for simultaneous coding and entry of complex direct and ceded policy transaction types for multiple lines of business by using several computer applications
Responsible for completing data integrity assignments as needed
Participate in meetings and gives input and direction to the customer base
Acts as back up to the training, quality assurance, and/or supervisory functions, whenever necessary
Responsible for ordering and interpreting query reports in order to resolve more complex requests

📌 Sme Lead / Spe Bfsi Customer Support, Top Mnc In Pune / Hyd / Noida Hyderabad
🏢 Futurz Consultancy Services
📍 Hyderabad