We are seeking a well-spoken, customer-focused Call Centre Executive to join our Aesthetic Clinic. The ideal candidate will handle inbound and outbound calls, schedule appointments, respond to patient inquiries, and provide accurate information about our aesthetic treatments and services. This role plays a key part in delivering exceptional patient experience and converting inquiries into confirmed consultations.

Key Responsibilities
Handle incoming and outgoing calls professionally and courteously
Respond to patient inquiries regarding aesthetic treatments, procedures, pricing, and promotions
Schedule, confirm, reschedule, and cancel appointments efficiently
Follow up with leads and existing patients to maximize appointment conversions
Maintain accurate patient records and call logs in the clinic’s CRM/system
Provide basic pre- and post-treatment information as per clinic guidelines
Address patient concerns and escalate complex issues to the clinic manager or medical team




Achieve daily/weekly call targets and booking conversion targets
Coordinate with front desk, doctors, and therapists for smooth patient flow
Ensure patient confidentiality and compliance with healthcare data policies

Preferred Experience
Prior experience in call centre, healthcare, cosmetic clinic, or hospitality industry
Experience in appointment booking or tele-sales

Perks
Competitive salary + performance-based incentives
Training on aesthetic treatments and customer handling
Growth opportunities opportunities in the aesthetic/healthcare industry
Friendly and professional work setting

Candidates staying nearby are encouraged to apply.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits
Provident Fund

Application Question(s):
Are you comfortable to commute to Vasant Vihar for 6days working
Do you stay nearby to Vasant Vihar?

Work Location: In person

📌 Senior Executive Call Center Delhi
🏢 Isya Aesthetics
📍 Delhi