HotelKey is looking for a Tier 1 Technical Support Specialist with 1–2 years of experience to join our growing services team. In this role, you will support client operations for our cloud-based Property Management System (PMS) and suite of ancillary hospitality applications. You will troubleshoot functional issues/calls, manage client tickets, and contribute to continuous service level improvements for a cutting-edge hospitality platform.

Key Responsibilities

Responsibilities :
Resolve all tickets raised by clients
Troubleshoot functional issues of clients on the HotelKey PMS
Train end users on how to use the product
Monitoring error logs for Interfaces to HotelKey PMS
Meet all SLA requirements and help maintain Key Performance Matrix
Compile, review and monitor daily / weekly performance of the Project




Identify improvement areas and implement measures to maximize customer satisfaction levels.
Assess customer feedback, and evaluate areas of improvements based on critical feedback
Participate in internal and external (Client retained external audit agency) audits and reviews for the project.
Work with client IT teams and support knowledge across the team

Requirement :
Experience in Tier I Support activities
Excellent people management skills and communication skills required
Positive Analytical and presentation skills
Knowledge of Microsoft Word and Excel
Experience in Hospitality Industry property management is a plus.

📌 Technical Support Agent Nagpur (India)
🏢 HOTELKEY INDIA PRIVATE
📍 India