Key Responsibilities
Inbound Customer Support: Handle inbound calls from customers regarding Retail Liabilities and Credit Cards, addressing queries and processing requests to ensure customer satisfaction.
Quality Service Delivery: Provide quality communication and customer service within established productivity and service benchmarks.
Issue Resolution: Ensure timely resolution of customer issues, aiming for "customer delight" and consistent service experience.
Process Adherence: Complete specified logs and adhere to information security and quality process norms.
* Feedback Implementation: Act on feedback from Team Leaders, Coaches, or Quality teams to improve performance.

Job Requirements:
Graduate with 4+ years or Post Graduate.
Minimum 3 years of experience leading a team of 15+ employees.
Robust people management and leadership skills.
Experience in Virtual Banking, Relationship Management, or Tele-sales within BFSI preferred.
AMFI/IRDA certification preferred.
Excellent communication, interpersonal, and stakeholder management skills.
Target-driven with a customer-centric approach.

Qualification: Graduate +4 years experience

Location: Andheri / Thane / Airoli

📌 Team Leader Customer Service & Upselling Airoli (India)
🏢 CAREERGOALS
📍 India