We are looking for a Technical Support Executive to handle inbound and outbound calls for the VI (Vodafone Idea) telecom process, provide technical assistance, and support issue resolution.
Key Responsibilities
Handle inbound and outbound customer calls related to technical issues.
Troubleshoot and resolve basic technical and service-related queries.
Provide backend support and coordinate for issue resolution.
Record complaints, updates, and resolutions accurately.
Follow up with customers and internal teams until closure.
Requirements
Valuable communication skills in Malayalam & English.
Basic technical and computer knowledge.
Valuable troubleshooting and problem-solving skills.
Basic knowledge of MS Excel.
Ability to handle calls and multiple tasks efficiently.
Pay: From ₹10,500.00 per month
Perks
Provident Fund
Application Question(s)
Are you an immediate joiner?