Job Title: Team Leader – Retail Operations / Business Loans / NBFC

Experience: 3–5 Years

Employment Type: Full time

Industry: Banking / NBFC / Financial Services

Immediate Joiners only

Job Summary

We are looking for an experienced and result-oriented Team Leader with 3–5 years of experience in Retail Operations, Business Loan Operations, or NBFC lending. The candidate will be responsible for managing day-to-day loan operations, supervising team, individual contributor, performance, ensuring process adherence, and maintaining operational efficiency and service quality.

Key Responsibilities
Lead and manage a team handling retail loan and business loan operations.
Oversee loan processing activities, including application scrutiny, documentation, data entry, verification, and disbursement coordination.
Ensure timely processing of loan applications in accordance with defined SLAs and internal policies.
Monitor team productivity, turnaround time (TAT), quality, and overall operational performance.
Coordinate with sales teams, credit teams, underwriting, and other stakeholders to resolve operational issues.
Ensure compliance with company policies, KYC norms, documentation requirements, and applicable regulatory guidelines.




Identify process gaps and implement improvements to enhance productivity and service quality.
Prepare daily and periodic MIS reports, track pending cases, and ensure timely resolution of outstanding applications.
Handle escalations and support the team in resolving complex operational cases.
Train, guide, and motivate team members to achieve operational targets.

Required Skills and Qualifications
3–5 years of relevant experience in Retail Banking Operations, Business Loan Operations, or NBFC loan processing.
Prior experience as a Team Leader or in a supervisory role is preferred and should be individual contributor
Good understanding of loan processing, documentation, credit operations, and disbursement procedures.
Experience in managing team productivity, operational TAT, quality, and SLA adherence.
Robust communication, coordination, problem-solving, and team management skills.
Proficiency in MS Excel and preparation of MIS reports.
Ability to work in a target-driven and quick-paced workplace.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Team Leader – Retail Operations / Business Loans / Nbfc Mumbai (India)
🏢 scymes services pvt
📍 India