Role & responsibilities
Should be able to manage the day today planning, Operational challenges, problem-solving of team.
Deliver SLA & KPI
To ensure delivery of expected sales targets and set high-performance levels.
Deliver the required volume of effective coaching.
Attrition, Shrinkage, Roaster management.
To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.
📌 Walk In Team Lead Gurugram
🏢 home credit
📍 Gurugram
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