We are looking for an experienced and results-driven Call Center Head to lead our call center operations, manage the team, ensure excellent customer service, and drive performance against business targets.
Key Responsibilities
Manage and lead the call center team.
Ensure smooth day-to-day operations and service delivery.
Monitor team performance and achieve operational targets.
Handle escalations and resolve customer issues effectively.
Implement process improvements to enhance customer experience (CX).
Coach and motivate team members to improve productivity and service quality.
Ensure adherence to company processes and customer service standards.
📌 Walk In Call Center Head Indore (India)
🏢 Teamworks United
📍 India
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