Zonal Manager (ZM) – Role JD Key Responsibilities:-

Zonal Business performance & Growth:-
Own zonal revenue growth and margin targets
Review route-wise and service-wise performances regularly and correcting the gaps
Take initiatives related to brand visibility, such as identifying boarding partners and current boarding points to drive growth, customer acquisition and improve experience
Improve fleet utilization from both operator and IntrCity sides.

Service Quality & SOP Ownership - Operations Management
Own zonal-level service quality: bus-quality complaints per trip, customer ratings, audit score
Improve SOPs jointly with the State Head/RM and ensure those are followed down the line
Ensure the best-fit service schedules and boarding points across the zone

Operator Partner Management
Build and manage the zone's operator relationships; Prioritize and resolve operator issues
Plan monthly meetings and document MoMs related to operator revenue, fleet utilization, service delivery gaps and have constructive discussion on TATs
Align service managers with operator management structure to minimize conflicts and improve coordination

Team Leadership & Field Cadence
Recruit,



onboard and manage team of service manager and have daily review discussions
Run the mandated weekly F2F/skip meetings with bus captains; visit parking lots, boarding points to understand issues first hand
Own team discipline, roster/week-off policy, and attrition control

Reporting, Escalation & Continuous Improvement
Track assigned reports and dashboards daily; flag and fix issues before they're escalated
Design and run systems for daily-ops escalation with speed, accuracy and accountability
Deliver monthly market and competition insight for the hub; drive data-based decisions on efficiency, customer experience and business outcomes

Candidate Profile & Expectations:-

7+ years in ground operations, travel or hospitality, with direct P&L; exposure.

Track record owning recruitment, onboarding and training for a frontline team; builds and leads a high-performing team with integrity and robust ethics as a baseline.

Makes data-based calls on efficiency, customer experience and business outcomes.

High agency and outcome focus who can handle multiple stakeholders.

Versatile going to field visits, stretching work timings when required, and open to travel.

📌 Zonal Manager Hyderabad
🏢 Stelling Technologies
📍 Hyderabad