Customer Interaction
Respond to customer queries, complaints, and requests via phone, email, chat, or in person.
Provide accurate information about products, services, or policies.
Maintain a professional and empathetic tone in all customer interactions.

Problem Solving and Issue Resolution
Identify and assess customers’ needs to achieve first-contact resolution.
Troubleshoot issues and provide appropriate solutions or alternatives.
Escalate unresolved or complex issues to the appropriate department or supervisor.

Documentation and Reporting
Record customer interactions, issues, and resolutions accurately in the CRM system.
Generate reports on recurring issues or feedback to help improve service quality.
Maintain customer records and update account information as needed.

Customer Relationship Management
Build and maintain solid relationships with customers to enhance loyalty and satisfaction.
Follow up with customers to ensure their concerns are addressed.
Encourage customer feedback to improve service quality and efficiency.

Time and Task Management




Handle multiple customer inquiries efficiently while maintaining quality.
Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
Prioritize urgent queries or service requests appropriately.

Knowledge and Training
Stay updated on company products, services, and policy changes.
Attend regular training sessions and participate in team meetings.
Share customer insights with other departments to enhance product/service offerings.

Optional but Valuable Skills
CRM software knowledge (e.g., Salesforce, Zendesk, Freshdesk).
Multilingual communication for companies serving diverse customer bases.
Basic technical troubleshooting or product knowledge.
Robust written and verbal communication skills.

Job Types: Full time, Permanent

Pay: ₹20,000.00 per month

Benefits
Health insurance
Paid sick time

Education
Bachelor's (Preferred)

Language
Hindi (Preferred)

License/Certification
English (Preferred)

Work Location: In person

📌 Voice Process Executive Hindi Fresher Tiruchirappalli (India)
🏢 Jobbycart technologies private
📍 India