Key Responsibilities
Assist in managing and maintaining customer/client relationships and records.
Coordinate with clients and internal teams to ensure smooth communication and timely follow-ups.
Handle customer queries, requests, and basic escalations professionally.
Maintain and update CRM databases, customer information, and interaction records.
Follow up with clients regarding ongoing projects, requirements, feedback, and pending activities.
Support the team in improving customer satisfaction and client retention.
Assist in preparing client updates, reports, and maintaining necessary documentation.
Attend client calls and meetings when required and record important discussions and action points.
Coordinate with the digital marketing team to ensure client requirements are communicated and completed on time.
Support the team in identifying client concerns and ensuring appropriate resolution.
Perform other CRM-related tasks assigned by the reporting manager.
Requirements
Pursuing or completed a degree in MBA, BBA, BBM, or any relevant field.
Positive verbal and written communication skills.
Basic knowledge of MS Excel/Google Sheets and CRM tools.
Valuable interpersonal and coordination skills.
Ability to manage multiple tasks and follow up effectively.
Willingness to learn and work in a rapid-paced digital marketing environment.
Key Skills
Customer Relationship Management | Communication | Client Coordination | Follow-up | MS Excel | Problem Solving | Teamwork | Time Management