The role

You work alongside the team on calls, WhatsApp, HelpDesk tickets and leads, and you also supervise the shift. When the Operations Manager is away, you step in fully: approvals, the roster, escalations and reviews.

What you’ll do
Handle customer calls, WhatsApp chats, tickets and leads, and set the standard for the team
Make sure every ticket has the right priority, a named owner and a proper closure
Prepare compensation cases for approval
Support stores and franchise partners and escalate issues to the right team
Train current team members, listen to call recordings and sign off knowledge certification
Run shift handovers and help the Operations Manager with weekly performance reviews




Cover all of the Operations Manager’s responsibilities during leave and weekly offs

What we’re looking for
2+ years in customer support, customer service or operations
Transparent, calm and polite communication in English, in speech and in writing
Comfortable with ticketing tools, dashboards and WhatsApp for business
Organised and follows things through to the end, with no loose ends
Honest and willing to own a problem rather than pass it on
Interest in fabrics and garment care is a plus. We train you on our services.

📌 Assitant Operations Manager Customer Relations Bengaluru (India)
🏢 SPIN CYCLES
📍 India