Customer Care Executive – Job Profile

Job Summary:

We are looking for a customer-focused and responsible Customer Care Executive to handle customer queries, provide timely assistance, resolve complaints, and ensure a high level of customer satisfaction. The candidate will act as a key point of contact between customers and the organization.

Key Responsibilities
Handle customer calls, emails and other communication channels.
Respond to customer queries regarding products, services, memberships, bookings, perks, and policies.
Resolve customer complaints professionally and within the defined turnaround time.
Maintain accurate records of customer interactions, complaints, and resolutions.
Coordinate with internal departments and partner hotels/businesses to resolve customer issues.
Follow up with customers to ensure satisfactory resolution of their concerns.
Provide clear and accurate information about company policies, offers, services, and terms & conditions.
Escalate complex or unresolved issues to the concerned manager.
Maintain a positive, qualified, and courteous approach while dealing with customers.




Support customer retention and build strong customer relationships.
Prepare regular reports related to customer complaints, calls, and service issues.
Ensure all customer requests are handled within the organization's service standards.

Required Skills
Excellent verbal and written communication skills.
Good listening and problem-solving abilities.
Customer-oriented and patient approach.
Basic knowledge of MS Office/Google Workspace.
Ability to manage multiple customer requests simultaneously.
Valuable follow-up and coordination skills.
Ability to work under pressure and meet deadlines.
Prior experience in customer care, hospitality, sales support, or membership services will be an advantage.

Experience

1–3 years of experience in customer care, tele-calling, hospitality, front office, or a related field.

Education

Graduate preferred; candidates with relevant experience may also be considered.

Key Performance Areas (KPIs): Customer satisfaction, complaint resolution time, response time, follow-up efficiency, call handling, and customer retention.

📌 Customer Care Executive New Delhi
🏢 Newstar Leisure Concept Private
📍 New Delhi