A Telecollection Executive contacts customers via phone to recover overdue payments, negotiate repayment schedules, and maintain accurate financial records while meeting daily or monthly targets.

Key Responsibilities
Outbound Calling: Make high-volume phone calls to customers or clients with pending dues, EMIs, or overdue invoices.
Negotiation & Recovery: Explain outstanding balances clearly and negotiate realistic, compliant repayment plans.
Record Keeping: Update call logs, payment commitments, and customer status notes accurately in CRM or collection software.
Target Achievement: Meet daily, weekly, and monthly collection and call-volume metrics (often up to 150+ calls per day).
Customer Service & Escalation: Handle sensitive financial discussions and objections with patience, empathy, and professionalism, escalating complex or disputed accounts as needed.
Compliance & Reporting: Adhere strictly to industry regulations, ethical debt-collection laws, and company policies

Required Qualifications & Skills
Education:



Minimum 12th pass (Higher Secondary) or any Bachelor’s degree (preferred).
Experience: Prior experience in telecalling, debt collection, BPO, banking/NBFC recovery, or customer service.
Communication Skills: Solid verbal communication, active listening, and persuasive negotiation abilities.
Emotional Resilience: Ability to handle high call volumes, customer rejection, and stressful or confrontational conversations calmly.
Technical Skills: Basic computer proficiency, familiarity with MS Office/Google Sheets, and CRM or collection dialer tools

Typical Compensation & Work Setup
Work Mode: Mostly full time, in office office roles (though hybrid or work-from-home options exist).
Salary Range (India): Typically ₹14,500 to ₹25,000+ take-home per month, plus performance-based recovery incentives and perks like PF or medical insurance

📌 Telecaller Thiruvallur
🏢 Elshaddai Enterprises
📍 Thiruvallur